are normally shipped by our choice of
shippers using the fastest and lowest
For those orders whose product weight
and packaging is less than 12 ounces are
normally shipped using the United States
Postal Service (USPS) First-Class mail.
All others are shipped using USPS
Flat-Rate Priority 2-3 days (USA),
U.P.S. 3-5 days ground shipping,
or FedEx Ground 3-5 days.
For orders with package(s)
of 10 pounds or less and the delivery is
to an address within 25 miles of our
Converse, Texas office, those orders
will use our free local delivery, and
will receive a full refund of any
shipping charges, charged on that order.
For Larger orders that require freight
or heavy load delivery, we use whichever
shipper can provide service to the
shipping location at the the most
reasonable rate, and delivery as soon as
possible, usually 3-5 days (USA only).
Most products are shipped from our Texas
location. Larger products (=>
80-pounds) are normally shipped directly
from our main warehouse in North
to Puerto Rico (PR), Hawaii, with any
single package weight over 10 pounds,
needs to call first to verify preferred
shipping method and costs first.
to Canada, Mexico, and other overseas
locations, require special handling and
To receive shipping to these areas,
always first call 210-381-0250 (24/7).
Failure to call will automatically
cancel the order and force a full refund
of any monies sent.
Special requests for faster or
overnight deliveries (phone sales only)
orders, and overnight deliveries must be
made directly to our sales number
210-381-0250 for an estimate.
charges incurred for special requests
will be billed separately usually 1-2
days later after
the shippers' bill is received.
You will only be billed for the product
when order is being shipped.
The special handling charges for special
requests will be billed separately and
charged to the same account used with
attempt to provide you a reasonable
Request for refunds for failure to
perform proper delivery should be
directed to the shipping company.
We do not guarantee these services that
are beyond our control.
shipped by us are 100% guaranteed to be
delivered satisfactory except as
described above under special requests,
or shipped to non-USA addresses.
If your product is damaged beyond use,
or lost in shipping, your product will
Notice of claim should be sent to us by
mail, e-mail, fax or phone.
Please include your invoice number or if
purchased online the PayPal Transaction
Please include your full name that was
used on the order and the "shipped to"
address, and date.
Most problems can be resolved by a call
to our sales number: 1-210-381-0250
prevent delays always provide a phone
number and a contact name at the
FedEx and UPS require a contact phone
number or they may not deliver.
confirmation and tracking information is
provided my email, fax, or by text
messaging if this contact information is
provided to us. We will not
ask for this information, nor will we
provide any of your personal information
International, non-USA shipments
Prices and shipping fees shown
throughout this web site are for USA
sales and deliveries only.
Non-USA orders should be called,
emailed, text message or call for a
quote to 210-381-0250.
The actual shipping costs will be
calculated for the shipping address you
Non-USA orders require a phone number at
the address being shipped to and your
phone number may upon request, be
provided to your local (your country's
and/or USA's) Customs Office, police
agencies, or the current shipping agents
handling your order.
An invoice will be prepared and emailed
back to you for your acceptance or
rejection within 1 USA business day
(M-F), except for U.S.A. holidays.
must have (required) to complete an
order Invoice , which we will send to
you for acceptance and payment
Your email address:
Your phone number:
Your shipping address:
Should we include insurance to cover any
lost or damages during shipping? ... YES
List the items you wish to purchase,
including quantity, size, colors, or
blend size and any additional
instructions or questions.
Most orders are shipped on the same day
order was received, (your country's)
Customs Office may add 5-15 day
processing delay of which we have no
Thank you for shopping with us, we will
always attempt to make you satisfied
with our products.