Products are normally shipped by our choice of shippers using the fastest and lowest cost available. 

For those orders whose product weight and packaging is less than 12 ounces are normally shipped using the United States Postal Service (USPS) First-Class mail.  All others are shipped using USPS Flat-Rate Priority 2-3 days (USA), U.P.S. 3-5 days ground shipping,
or FedEx Ground 3-5 days.   For orders with package
(s) of 10 pounds or less and the delivery is to an address within 25 miles of our Converse, Texas office, those orders will use our free local delivery, and will receive a full refund of any shipping charges, charged on that order.  

For Larger orders that require freight or heavy load delivery, we use whichever shipper can provide service to the shipping location at the the most reasonable rate, and delivery as soon as possible, usually 3-5 days (USA only).

Most products are shipped from our Texas location.  Larger products (=> 80-pounds) are normally shipped directly from our main warehouse in North Carolina.

Shipments to Puerto Rico (PR), Hawaii, with any single package weight over 10 pounds, needs to call first to verify preferred shipping method and costs first.

 

Shipments to Canada, Mexico, and other overseas locations, require special handling and customs rules. 
To receive shipping to these areas, always first call 210-381-0250 (24/7).  Failure to call will automatically cancel the order and force a full refund of any monies sent.


Special requests for faster or overnight deliveries (phone sales only)

Faster orders, and overnight deliveries must be made directly to our sales number 210-381-0250 for an estimate.

The charges incurred for special requests will be billed separately usually 1-2 days later after
the shippers' bill is received.  You will only be billed for the product when order is being shipped. 

The special handling charges for special requests will be billed separately and charged to the same account used with original order.

We will attempt to provide you a reasonable estimate. 

Request for refunds for failure to perform proper delivery should be directed to the shipping company. 

We do not guarantee these services that are beyond our control.

Product Guarantee

Products shipped by us are 100% guaranteed to be delivered satisfactory except as described above under special requests, or shipped to non-USA addresses. 

If your product is damaged beyond use, or lost in shipping, your product will be replaced. 
Notice of claim should be sent to us by mail, e-mail, fax or phone. 

Please include your invoice number or if purchased online the PayPal Transaction ID number. 
Please include your full name that was used on the order and the "shipped to" address, and date. 

Most problems can be resolved by a call to our sales number: 1-210-381-0250 (24/7)

To prevent delays always provide a phone number and a contact name at the shipping location. 
FedEx and UPS require a contact phone number or they may not deliver.

Payment confirmation and tracking information is provided my email, fax, or by text messaging if this contact information is provided to us.   We will not ask for this information, nor will we provide any of your personal information to others.

 

International, non-USA shipments
Prices and shipping fees shown throughout this web site are for USA sales and deliveries only. 
Non-USA orders should be called, emailed, text message or call for a quote to 210-381-0250. 

The actual shipping costs will be calculated for the shipping address you provide. 

Non-USA orders require a phone number at the address being shipped to and your phone number may upon request, be provided to your local (your country's and/or USA's) Customs Office, police agencies, or the current shipping agents handling your order. 

An invoice will be prepared and emailed back to you for your acceptance or rejection within 1 USA business day (M-F), except for U.S.A. holidays.

What we must have (required) to complete an order Invoice , which we will send to you for acceptance and payment instructions:

    Your Name:

    Your email address:

    Your phone number:

    Your shipping address:

    Should we include insurance to cover any lost or damages during shipping? ... YES / NO.

    List the items you wish to purchase, including quantity, size, colors, or blend size and any additional instructions or questions.

Most orders are shipped on the same day order was received, (your country's) Customs Office may add 5-15 day processing delay of which we have no control over.

 

Thank you for shopping with us, we will always attempt to make you satisfied with our products.

 

_________________________________________________________________________
           Selling Water Absorbent Gel Crystals since 1995

  WaterGel Crystals

 

 

 


     Shipping Information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    Shipping Policies