Products are normally
shipped by our choice of shippers.
For those orders whose product weight
and packaging is less than 12 ounces are
the United States
Postal Service (USPS) First-Class mail.
All others are shipped using USPS
Flat-Rate Priority 2-3 days (USA), U.P.S.
3-5 days ground shipping,
Ground 3-5 days.
For Larger orders
that require freight delivery, we use whichever shipper can provide
service to the
shipping location at the
the most reasonable rate and
as soon as
possible usually 3-5 days (USA).
Most products are shipped from our Texas
location. Larger products (40 +>
pounds) are normally
shipped from our
main warehouse in North Carolina.
Puerto Rico (PR), Hawaii, Canada,
Mexico, and overseas require special
To receive shipping to these areas,
call 210-659-2710 (24/7).
for faster or overnight deliveries
(phone sales only)
The charges incurred
for special requests will be billed
separately usually 1-2 days later after
shippers bill is received.
will only be billed for the product when
The special handling
charges for special requests will be
billed separately and charged to the
same account used with original order.
We will attempt to
provide you a reasonable estimate.
Request for refunds for failure to
should be directed to the
We do not guarantee these services that
are beyond our control.
Products shipped by
us are 100% guaranteed to be delivered
satisfactory except as described
under special requests.
product is damaged beyond use, or lost
in shipping, your product will be
Notice of claim should
be sent to us by mail, e-mail, fax or
Please include your invoice number or if
purchased online the PayPal Transaction
Please include your
full name that was used on the order and
the "shipped to" address,
Most problems can be resolved by a
call to our sales number:
To prevent delays
always provide a phone number and
a contact name at the shipping location.
FedEx and UPS require a contact phone number
or they will not deliver.
and tracking information is provided my
email, fax, or by text messaging
contact information is provided to us.
will not ask for this information, nor
will we provide any of your personal
information to others.
Prices and shipping fees shown
throughout this web site are for USA
sales and deliveries only.
orders should be called or email a request for a quote
The actual shipping costs will be
calculated for the shipping address you
Non-USA orders require a
phone number at the address being
shipped to and this phone number
provided to your local (your country's)
will be prepared and emailed back to you
for your acceptance or rejection
1 USA business day (M-F).
What we must have to complete an order
Invoice to send to you:
Your email address:
Your phone number:
Your shipping address:
List the items you wish to purchase,
including quantity, size, colors, or
blend size and any
additional instructions or questions
Should we include insurance to cover any lost or damages
during shipping? ... YES / NO
Most orders are shipped same day order
as received, (your country's) Customs
add 5-15 day processing delay of which we have no
Thank you for shopping with us, we will
always attempt to make you satisfied
with our products.